Shipping policy
Processing Time All orders are processed within 1–3 business days. Orders are not processed or shipped on weekends or holidays. If we are experiencing a high volume of orders, processing may be delayed by a few days. We will notify you if there is a significant delay.
Shipping Rates & Delivery Times Shipping charges for your order will be calculated and displayed at checkout. Estimated delivery times vary by destination:
- United States: 5–10 business days
- International: 10–21 business days
Delivery times are estimates and are not guaranteed. Delays may occur due to customs, weather, or carrier issues outside our control.
Order Tracking Once your order has shipped, you will receive a confirmation with tracking information. Please allow 24–48 hours for tracking to update.
Customs, Duties & Taxes Maison Hispaniola is not responsible for any customs fees, duties, or taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer.
Lost or Damaged Packages If your order arrives damaged or is lost in transit, please contact us through our website so we can work to resolve the issue promptly.
Contact Us For any shipping questions, please reach out to us through our website.